Privacy Policy

Introduction

At Harbour Escape Rooms, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our website, or engage with our services. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation for our escape rooms
• Contact us through our website, email, or phone
• Subscribe to our newsletter or promotional materials
• Participate in surveys, contests, or promotional activities
• Visit our facility and sign waivers or agreements

Types of Data Collected

The personal information we collect may include:

• Name and contact information (email address, phone number)
• Billing and payment information
• Age and emergency contact details
• Special requirements or accessibility needs
• Photos and videos taken during your visit (with consent)

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bookings and reservations
• Providing customer support and responding to inquiries
• Sending booking confirmations and important updates
• Improving our services and customer experience
• Complying with legal obligations and safety requirements
• Marketing communications (with your consent)
• Analyzing usage patterns to enhance our offerings

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With trusted service providers who assist in operating our business
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

Your Rights and Choices

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Opt-out: You can unsubscribe from marketing communications at any time
• Portability: You can request a copy of your data in a structured format

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Ensure website security and prevent fraud

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Children's Privacy

Our services are designed for general audiences, and we welcome families with children. For participants under 18 years of age, we require parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Effective Date

This Privacy Policy is effective as of January 1, 2026, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.